Shipping & Returns
We accept orders for delivery to customers located Worldwide. Please contact us for delivery outside of the UK.
If you have made a mistake in your order and cannot correct it in the shopping basket, contact us immediately and we will attempt to correct the mistake. However, if goods have been ordered in for you, or shipped, then we will attempt to resolve the query and may need to involve the software vendor (where applicable).
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
All orders are sent out by our nominated carrier. Signatures are required on receipt of goods. Should no one be available please contact us to arrange other delivery methods.
Delivery Schedule
We aim to process your order same or next working day. We will send all orders made before 12:00 pm same day (if the item is in stock)
You must inform us within two working days if the goods are lost or damaged (Excluding First Class Post) in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you select next day courier service, this applies from the date of shipping. If an item is not in stock, it is sent on a next day service once it arrives to our warehouse.
Back Orders
If your item is not available, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait beyond our standard delivery timescales.
Credit Card Security
When the payment stage is reached, you are securely redirected to complete the secure transaction. Our software Store does not hold any credit card details.
Cancellations, Returns and Refunds
The Customer may cancel orders once accepted by Advocult Motorsport by obtaining written permission. Non catalogue products or products that have been specially manufactured may not be cancelled or returned.The Customer may only return products to Advocult Motorsport, and receive a credit or refund and on the following conditions:
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The Customer must contact us prior to the return of any products to obtain prior consent and obtain a returns number (to be quoted on all returned paperwork).
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Returns must be made within 14 days of the date of delivery (as stated on the delivery documentation). Products must be returned to in their original condition and in a condition which will enable them to be immediately fit for re-sale. Products must be returned adequately packed and despatched freight prepaid, clearly labelled to: CUSTOMER RETURNS DEPARTMENT
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The Customer must quote the invoice details or the Advocult Motorsport reference number.
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For products returned due to Customer error or no longer required and returned in accordance with above a handling charge of 10% will be applied.
We will make all refunds to the card used for payment within 7 working days of receipt of the goods.